FEDERAL ELECTRONIC FUND TRANSFER ACT DISCLOSURES
Electronic fund transfers are transactions initiated by you through the use of your debit card in an automated teller machine, pre-authorized deposits to and, if applicable, transfers from your account with us, and the telephone bill payment service.
TYPES OF TRANSFERS AVAILABLE
1. Automated Teller Machine Transfers
2. Direct Deposit or withdrawals of funds
3. Transfer initiated by telephone
I. AUTOMATED TELLER MACHINES, DEBIT CARDS AND POINT-OF-SALE TRANSFERS
A. ACCESSING YOUR ACCOUNT
(1) Withdraw cash from your checking or savings account.
(2) Make deposits to your checking or savings account.
(3) Transfer funds between your checking and savings accounts whenever you request.
Some of these services may not be available at all terminals.
(a) Limitations on frequency of transfers: There is no limitation on the
frequency of transfers.
(b) Limitations on dollar amounts of transfers: You may withdraw up to
$300.00 from our terminals each day.
(c) In addition to those limitations listed elsewhere, transfers from an Insured Money Market Account or from a savings account to another account or to third parties by pre-authorized, automatic or telephone transfers are limited to 6 per statement cycle with no more than 3 check, debit card, or similar order to third parties.
C. CHARGES FOR TRANSFERS OR RIGHT TO MAKE TRANSFERS:
(a) Per transfer surcharge: We will charge non-customers $4.00 and customers $2.00 for each withdrawal made using our automated teller machines located within casinos. We will charge non-customers $2.00 for withdrawals at our other automated teller machines.
D. RECEIPT FOR TRANSACTION
You will receive a written receipt at the time you make any transfer to or from your account using one of our automated teller machines.
E. CUSTOMER LIABILITY
Tell us AT ONCE if you believe your card has been lost or stolen. Telephoning is the best way of keeping your possible losses down. If you tell us within 2 business days, you can lose no more than $50 if someone used your card without your permission. If you do NOT tell us with in 2 business days after you learn of the loss or theft of your card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
F. HOW TO CONTACT US
If you believe that your card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, or if for any reason you wish to contact us, telephone us at the phone number or write us at the address found at the bottom of this section.
II. ELECTRONIC FUND TRANSFERS BY PRE-AUTHORIZATION
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A. DOCUMENTATION OF TRANSFERS
If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can contact us at the phone number listed at the bottom of this section to find out whether or not the deposit has been made. If you have a passbook account where the only possible electronic fund transfers are pre-authorized credits or withdrawals, you may bring the passbook to us and we will record any electronic deposits or withdrawals that were made to your account since the last time you presented your passbook.
There is no limitation on the frequency of withdrawals or transfers, except as noted at I.B.(c) above.
C. RIGHT TO STOP PAYMENT
If you told us in advance to make regular payments from your account, you can stop any of these payments. Here’s how: Call us at the phone number or write to the address given below in time for us to receive your request at least 3 business days before the payment is scheduled to be made. If you call, we require you to put your request in writing by the next business day. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages. We will charge you $25.00 for each stop payment order you give us.
D. NOTICE OF TRANSFER VARYING IN AMOUNT
If the pre-authorized regular transfers from your account may vary in amount, the person you are going to pay should tell you 10 days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.
E. CUSTOMER LIABILITY
If your statement shows unauthorized transfers from your account, tell us at once. If you do not tell us within 60 days after we sent you the FIRST statement upon which the problem appeared, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking money if you had told us in time.
F. HOW TO CONTACT US
If you believe that a transaction involving your account has been made without your permission, or if for any reason you wish to contact us, telephone us at the phone number given or write us at the address given below.
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III. TELEPHONE INITIATED TRANSFERS AND BILL-PAYMENT SERVICE
A. ACCESSING YOUR ACCOUNT
For any authorized account you may use your telephone code to transfer funds between your checking and savings accounts whenever you request.
There is no charge for transferring funds by phone.
C. CUSTOMER LIABILITY
Tell us AT ONCE if you believe your code has been lost or stolen. Telephoning Is the best way of keeping your possible losses down. You could lose all the money in your account. If you believe your code has been lost or stolen, and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone used your code without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your code, and we can prove we could have stopped someone from using your code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
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IV. DISCLOSURES WHICH APPLY TO ALL ELECTRONIC FUND TRANSFERS
A. PERIODIC STATEMENTS
CHECKING: You will get a monthly account statement.
SAVINGS: You will get a quarterly account statement.
B. ACCOUNT INFORMATION DISCLOSURE
We will disclose information about your account or the transfers you make:
1. Where it is necessary to complete transfers, or
2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
3. In order to comply with government agency or court orders, or
4. If you give us your written permission.
C. LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
2. If the transfer would exceed the credit limit on your overdraft line, if any.
3. If your account is frozen because of a court order or some similar reason.
4. If the automated teller machine where you are making the transfer does not have enough cash.
5. If the terminal system was not working properly and you know about the breakdown when you started the transfer.
6. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
7. There may be other exceptions stated in our agreement with you.
D. ERROR RESOLUTION PROCEDURES
In case of errors or questions about your electronic transfers:
Telephone or write to us at the phone number or address given below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.
1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
E. ERROR RESOLUTION NOTICE
We will determine whether an error occurred within 10 business days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
F. EXTENSION OF TIME PERIOD - NEW ACCOUNTS.
The time periods noted above are extended as follows.
(i) The applicable time is 20 business days in place of 10 business days if the notice of error involves an electronic fund transfer to or from the account within 30 days after the first deposit to the account was made.
(ii) The applicable time is 90 days in place of 45 days of investigation, if a notice of error involves an electronic fund transfer that:
(a) Was not initiated within a state; or
(b) Resulted from a point-of-sale debit card transaction; or
(c) Occurred within 30 days after the first deposit to the account was made. You may ask for copies of the documents that we used in our investigation.
V. MAILING ADDRESS, TELEPHONE NUMBER, AND BUSINESS DAY DISCLOSURE
1. Our mailing address is: 2033 L'eglise Street, P.O. Box 530 , Mansura , LA 71350
2. Our phone number is: 318-964-2385
3. Our business days are: Monday thru Friday. Holidays are not included
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Additional Information Concerning The Internet
The information we collect from you when you communicate with us using
our website at http://www.cottonportbank.com includes cookies, your IP
address, and your email address.
When you enter our web site, you pass through a firewall we use for security purposes. As you pass through it, we identify the Internet protocol or IP address associated with the device you are using, such as a personal computer or handheld device. The IP address does not identify you personally, but it does allow us to identify the device you are using. The IP addresses are stored in case a connection to its point of origin ever has to be tracked for security reasons.
When you send us an email, we will use your email address to reply to you, and, for a period of time, we may store your email address, your message, and our response to ensure quality. We may also do this to meet legal and regulatory requirements. If we collect your email address in this manner, we will not use it to let you know about our products and services unless you give us permission to do so. You may simply reply to any email message we send to you or opt out to tell us that you no longer wish to receive future messages from us.
We respect the privacy of your children, and we comply with the practices established under the Children’s Online Privacy Protection Act. We do not knowingly collect or retain any personally identifiable information from children under the age of thirteen.
We have implemented standards of technology and operational security on the Internet to protect your nonpublic personal information from loss, misuse, alteration, or destruction. Specifically, information that is collected for processing or to keep as a bank, insurance or investment record is transmitted directly to our secure internal database server, and information stored there is not accessible to parties outside of Bank via the Internet. Our employees are required to comply with our security, privacy, and confidentiality standards and practices.
Messages sent to us within the online pages are secure. However, other email you send us may not be secure unless we advise you that it is secure prior to transmitting your message. Therefore, we recommend that you do not send us confidential information such as social security or account numbers via unsecured email.
It is important that you protect against unauthorized access to your accounts. We recommend that you do not share either your Internet ID or your Internet PIN and that you exit any applications when you finish with them.
To learn more about Conducting Your Transactions Online, click here.
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Your Opportunity to Opt Out of our Sharing Certain Information with our Affiliated Companies and Related Marketing Programs
- Information we receive from you on applications or other forms (such as your name, address, social security number, driver’s license number, assets and income, and amount of any coverage requested).
- Information about your transactions with our affiliates, others, or us such as your account balance and payment history, products or services purchased, and claims made.
- Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.
- Information from other non-Bank sources (such as prior loss information and demographic information).
Unless you tell us not to, our affiliated companies may also use this information in marketing their financial products and services to you.
How to Opt Out
If you prefer that we do not either share this information with our affiliated companies or that our affiliated companies not use such information to market their financial products and services to you, you may direct us not to share this information or use this information in marketing by checking the box on the form at the end of this Notice and sending the form to us.
Effect of an Opt Out on Direct Marketing
Your decision to opt out of either the sharing of such information or our affiliated companies marketing to you using such information will be treated as your request not to receive future marketing offers from us or our affiliated companies by direct mail, telephone, or email. Your choice to limit marketing offers from the Bank and its affiliated companies will apply for at least 5 years from when you tell us your choice. Once that period expires, you will receive a renewal notice that will allow you to continue to limit marketing offers from the Bank and its affiliated companies for another 5 years. Even if you opt out, you will continue to be contacted as necessary to service your account. Please also remember that this opt out does not apply to sharing of such information or marketing contacts by our affiliated companies that you specifically authorize or request.
We will honor your opt out request within a reasonable time and thereafter will not share this information with our affiliated companies. However, please be aware that when we receive your opt out request a marketing program may already be underway and you may receive a marketing offer from an affiliated company resulting from information shared prior to the Bank receiving your opt out request. Please also be aware that even if you opt out, we may share other information about you with our affiliated companies as permitted or required by law.
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If two or more customers jointly obtain a financial product or service from us, we treat an opt out instruction by one joint customer as applying to that joint customer only. Each customer may make a separate choice but any customer can opt out on behalf of the other joint customers. A customer’s opt out (including an opt out made on a customer’s behalf by a joint customer) will apply to all accounts that he or she maintains with the Bank or any affiliated company.
Request to Opt Out
Check the box and complete the form below, and send the form to:
The Cottonport Bank
Attention: Privacy Officer
P. O. Box 367
Cottonport, LA 71327
_____ Do not allow any company affiliated with The Cottonport Bank to use my personal information to market to me.
Social Security Number
(For Identification Purposes)
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