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The Cottonport Bank
Privacy & Security
Electronic fund transfers are transactions initiated by you through the use of your debit card in an automated teller machine, pre-authorized deposits to and, if applicable, transfers from your account with us, and the telephone bill payment service.
1. Automated Teller Machine Transfers
2. Direct Deposit or withdrawals of funds
3. Transfer initiated by telephone
I. AUTOMATED TELLER MACHINES, DEBIT CARDS AND POINT-OF-SALE TRANSFERS
A. ACCESSING YOUR ACCOUNT
(1) Withdraw cash from your checking or savings account.
(2) Make deposits to your checking or savings account.
(3) Transfer funds between your checking and savings accounts whenever you request.
Some of these services may not be available at all terminals.
(a) Limitations on frequency of transfers: There is no limitation on the
frequency of transfers.
(b) Limitations on dollar amounts of transfers: You may withdraw up to
C. CHARGES FOR TRANSFERS OR RIGHT TO MAKE TRANSFERS:
(a) We will charge non-customers $3.00 for withdrawals at our automated teller machines (ATMs).
D. RECEIPT FOR TRANSACTION
You will receive a written receipt at the time you make any transfer to or from your account using one of our automated teller machines.
E. CUSTOMER LIABILITY
Tell us AT ONCE if you believe your card has been lost or stolen. Telephoning is the best way of keeping your possible losses down. If you tell us within 2 business days, you can lose no more than $50 if someone used your card without your permission. If you do NOT tell us with in 2 business days after you learn of the loss or theft of your card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
F. HOW TO CONTACT US
If you believe that your card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, or if for any reason you wish to contact us, telephone us at the phone number or write us at the address found at the bottom of this section.
II. ELECTRONIC FUND TRANSFERS BY PRE-AUTHORIZATION
A. DOCUMENTATION OF TRANSFERS
If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can contact us at the phone number listed at the bottom of this section to find out whether or not the deposit has been made.
There is no limitation on the frequency of withdrawals or transfers.
C. RIGHT TO STOP PAYMENT
If you told us in advance to make regular payments from your account, you can stop any of these payments. Here's how: Call us at the phone number or write to the address given below in time for us to receive your request at least 3 business days before the payment is scheduled to be made. If you call, an oral stop payment is only good for 14 days and requires a customer's signature on a stop payment request to maintain the stop for 6 months. Therefore, you will be asked to come into any one of our locations within the 14 calendar days to sign the stop payment. If we receive your order to stop one of these payments at least 3 business days or more before the transfer is scheduled and we do not do so we will be liable for your losses or damages. See fee sheet for the current charge for each stop payment order you give us.
D. NOTICE OF TRANSFER VARYING IN AMOUNT
If the pre-authorized regular transfers from your account may vary in amount, the person you are going to pay should tell you 10 days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.
If your statement shows unauthorized transfers from your account, tell us at once. If you do not tell us within 60 days after we sent you the FIRST statement upon which the problem appeared, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking money if you had told us in time.
If you believe that a transaction involving your account has been made without your permission, or if for any reason you wish to contact us, telephone us at the phone number given or write us at the address given below.
III. TELEPHONE INITIATED TRANSFERS AND BILL-PAYMENT SERVICE
For any authorized account you may use your telephone code to transfer funds between your checking and savings accounts whenever you request.
See fee sheet.
C. CUSTOMER LIABILITY
Tell us AT ONCE if you believe your code has been lost or stolen. Telephoning Is the best way of keeping your possible losses down. You could lose all the money in your account. If you believe your code has been lost or stolen, and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone used your code without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your code, and we can prove we could have stopped someone from using your code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
IV. DISCLOSURES WHICH APPLY TO ALL ELECTRONIC FUND TRANSFERS
A. PERIODIC STATEMENTS
CHECKING: You will get a monthly account statement.
SAVINGS: You will get a quarterly account statement if no electronic fund transfer occurs. If your account has any electronic fund transfers during a month you will get a monthly account statement.
B. ACCOUNT INFORMATION DISCLOSURE
We will disclose information about your account or the transfers you make:
1. Where it is necessary to complete transfers, or
2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
3. In order to comply with government agency or court orders, or
4. If you give us your written permission.
C. LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
2. If the transfer would exceed the credit limit on your overdraft line, if any.
3. If your account is frozen because of a court order or some similar reason.
4. If the automated teller machine where you are making the transfer does not have enough cash.
5. If the terminal system was not working properly and you know about the breakdown when you started the transfer.
6. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
7. There may be other exceptions stated in our agreement with you.
D. ERROR RESOLUTION PROCEDURES
In case of errors or questions about your electronic transfers:
Telephone or write to us at the phone number or address given below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.
1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
E. ERROR RESOLUTION NOTICE
We will determine whether an error occurred within 10 business days after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
F. EXTENSION OF TIME PERIOD - NEW ACCOUNTS.
The time periods noted above are extended as follows.
(i) The applicable time is 20 business days in place of 10 business days if the notice of error involves an electronic fund transfer to or from the account within 30 days after the first deposit to the account was made.
(ii) The applicable time is 90 days in place of 45 days of investigation, if a notice of error involves an electronic fund transfer that:
(a) Was not initiated within a state; or
(b) Resulted from a point-of-sale debit card transaction; or
(c) Occurred within 30 days after the first deposit to the account was made. You may ask for copies of the documents that we used in our investigation.
G. MAILING ADDRESS, TELEPHONE NUMBER, AND BUSINESS DAY DISCLOSURE
1. Our mailing address is: 2033 L'eglise Street, P.O. Box 530 , Mansura , LA 71350
2. Our phone number is: 318-964-2385
3. Our business days are: Monday thru Friday. Holidays are not included
H. OVERDRAFT SERVICES
What You Need to Know About Overdrafts and Overdraft Fees
An overdraft occurs when you do not have enough money in your account to cover a transaction, but we pay it anyway. We can cover your overdrafts as follows:
We offer one overdraft protection plan such as the following (to learn more, ask us about these plans):
· A Link to another checking or savings account
What fees will be charged if The Cottonport Bank pays my overdraft?
If an overdraft occurs, the following fees are imposed:
· We charge a fee of $34.00 each time we pay or return an overdraft item.
· We will not charge an overdraft fee if the item presented is less than $10.00 or if anything presented overdraws your account less than $10.00.
· The maximum number of overdraft fees that we can assess is limited to six per day.
Additional Information Concerning The Internet
The information we collect from you when you communicate with us using our website at http://www.cottonportbank.com includes cookies, your IP address, and your email address.
When you enter our web site, you pass through a firewall we use for security purposes. As you pass through it, we identify the Internet protocol or IP address associated with the device you are using, such as a personal computer or handheld device. The IP address does not identify you personally, but it does allow us to identify the device you are using. The IP addresses are stored in case a connection to its point of origin ever has to be tracked for security reasons.
When you send us an email, we will use your email address to reply to you, and, for a period of time, we may store your email address, your message, and our response to ensure quality. We may also do this to meet legal and regulatory requirements. If we collect your email address in this manner, we will not use it to let you know about our products and services unless you give us permission to do so.
We respect the privacy of your children, and we comply with the practices established under the Children’s Online Privacy Protection Act. We do not knowingly collect or retain any personally identifiable information from children under the age of thirteen.
We have implemented standards of technology and operational security on the Internet to protect your nonpublic personal information from loss, misuse, alteration, or destruction. Specifically, information that is collected for processing or to keep as a bank, insurance or investment record is transmitted directly to our secure internal database server, and information stored there is not accessible to parties outside of Bank via the Internet. Our employees are required to comply with our security, privacy, and confidentiality standards and practices.
Messages sent to us within the online pages are secure. However, other email you send us may not be secure unless we advise you that it is secure prior to transmitting your message. Therefore, we recommend that you do not send us confidential information such as social security or account numbers via unsecured email.
It is important that you protect against unauthorized access to your accounts. We recommend that you do not share either your Internet ID or your Internet PIN and that you exit any applications when you finish with them.
To learn more about Conducting Your Transactions Online, click here.
Your privacy is very important to us.We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving The Cottonport Bank's website and linking to a third party site. Please be advised that you will then link to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of The Cottonport Bank. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. The Cottonport Bank assumes no liability for the content, information, security, policies or transactions provided by these other sites.