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Customers who currently have debit cards, you will be receiving a new contactless debit card in the mail very soon!

Contactless payments are fast and secure!

Our new debit cards have a chip and are contactless, which means that you only have to bring your new contactless card within 3 inches of a payment machine (or tap it) that accepts contactless payments and off you go!*

Please activate your new contactless debit card before Tuesday, November 3, 2020 because your old debit card will deactivate and be useless after that date.

If you have trouble activating your new card please call (318) 964-2385

When you receive your new contactless debit card it will come with a letter attached and the phone number to call to activate it. You must call the activation number from the phone associated with the account the debit card is connected to. Once you verify your identity you will have the opportunity to choose your PIN. The letter your card is attached to will have the following infographic to explain how to use the contactless feature:

FAQ 

What if there is no contactless feature where I am trying to make a purchase?

No problem! Your card may also be inserted or swiped at the payment machine.

What happens to my current debit card?

When you activate the new contactless debit card that you will receive in the mail your old card will automatically deactivate and be useless. We would suggest shredding it if you can, because your new card will have the same number as your old card, however, it will have a new expiration date and security code.

*You may be required to enter your PIN or sign your name for certain transactions.