Planned System Conversion Updates
June 29th- Conversion Complete
Our system conversion is now complete, and we are pleased to welcome you to our enhanced banking experience.
Online Banking, Mobile Banking, and ATM services are being restored progressively as final system updates are completed. We appreciate your patience as all services return to full functionality.
Getting Started
- Online Banking: When logging in for the first time, your temporary password is the last four digits of your Social Security Number (SSN) or Tax Identification Number (TIN). You will be prompted to create a new password after your initial login.
- Mobile Banking: Download the new Cottonport Bank New mobile banking app to access your accounts on the go.
- Bill Pay & ACH: Please verify your Bill Pay and ACH information, including account numbers, payment amounts, and routing numbers, to help ensure payments are processed accurately.
Temporary Service Updates
As services continue to be restored, you may experience the following temporary limitations:
- Debit cards remain available for purchases and ATM transactions.
- Online Banking and Mobile Banking services may become available at different times as restoration progresses.
- Debit card maintenance and management features within Online Banking may become available later than your account history and balance information. If these features are not immediately visible after you log in, they will be restored as system updates continue.
- Online Bill Pay may not be immediately available.
- Some ATMs may experience intermittent downtime.
- E-statements may be temporarily unavailable while system updates are finalized.
Next Steps
To help ensure a smooth transition:
- Log in to Online Banking and update your password.
- Download and begin using the new Cottonport Bank New mobile banking app.
- Review your account information, Bill Pay payees, ACH details, and contact information for accuracy.
- Contact us if you notice any discrepancies or have questions about your accounts.
Thank you for your patience and trust throughout our conversion. We appreciate the opportunity to continue serving you with our enhanced banking services.
Conversion Guides for QuickBooks, Quicken, and Financial Management Software Users
As part of our upcoming online banking system upgrade, customers who use QuickBooks, Quicken, or other financial management software to download account information will need to complete a few important steps to ensure a smooth transition.
What You Need to Do
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- By Friday, June 26, 2026
Please make sure all account information and transactions have been downloaded from your current online banking connection. We recommend reviewing your records and completing any outstanding downloads before the conversion begins.
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- Starting Monday, June 29, 2026
You can begin reconnecting QuickBooks, Quicken, and other financial management software to our upgraded online banking system. Instructions will be available to guide you through the setup process.
Conversion Guides
Please select the guide that corresponds to the software you use:
Important Reminder
To avoid duplicate transactions, please take care not to overlap transaction date ranges when downloading transactions after the conversion. Review downloaded transactions carefully before accepting them into your register.
Your Accounts Remain Secure
Customer accounts will remain secure throughout the system conversion process, and all existing security protections and safeguards will continue to remain in place. All customer deposits will remain FDIC insured during the transition. In addition, direct deposits, automatic payments, payroll deductions, and other recurring transactions are expected to continue processing normally.